FAQ
General Questions
What is the difference between an authorized and an unauthorized service center?
An authorized service center is approved by the manufacturer and follows its procedures and regulations when carrying out work. Only original spare parts specified by the manufacturer are used. A service intervention by an authorized service center does not void the device's warranty, even in the case of a non-warranty repair.
What is the difference between a warranty repair and a non-warranty repair?
Warranty repairs are covered by the manufacturer or seller under the warranty provided at the time of sale, while a non-warranty repair occurs if the warranty period has expired or if the problem is the result of improper use, damage, or other circumstances not covered by the warranty. The customer covers the cost of non-warranty repairs.
Do you use original spare parts when repairing mobile phones?
As an authorized service center for many brands, we are required to preserve the device's original properties after the repair, which can only be achieved by using the original spare parts and procedures specified by the manufacturer.
Do you offer volume discounts to businesses?
Yes, after consulting with our sales department, a solution can be found regarding price adjustments for larger volumes of devices.
What sets you apart from the competition?
We are one of the few authorized service centers for a large number of brands. We rely on our many years of experience and pride ourselves on express repair turnaround and the individual approach of our consultants at the service center.
How to Order a Repair
What information do I need to submit a service order?
The model, IMEI or serial number, invoice, a description of the issue (as detailed as possible), and the customer's contact details.
Do I have to bring the device to the service center in person for repair?
The best option is always to make use of our consultants at the service center, who can often advise or help — for example with backing up data — without needing to access the device. However, you can also use a courier service, which will deliver your device to us at the manufacturer's expense.
Where do I bring my faulty phone for repair (for personal drop-off)?
Bring your device to one of our service locations in Olomouc, Brno, or Ostrava, or order the repair online and have the device sent via a shipping company (for warranty repairs, the manufacturer covers the shipping cost).
Do I need to schedule an appointment in advance for a personal drop-off, or can I come at any time?
Opening hours are from 8 a.m. to 5 p.m., and no appointment is required. For inner-screen protector replacement on Flip/Fold devices, you need to arrive by approximately 1 p.m. on the given day. No advance booking is necessary.
Do I need to do anything before sending the device via a shipping company (e.g. back up data)?
Back up your data, and, if applicable, switch Huawei and Honor phones into service mode, Samsung phones into maintenance mode, and for Apple devices, turn off Find My iPhone and Activation Lock.
How do I pack the device for safe shipping?
Pack it properly in a box to prevent damage during transport, and include the service order number for faster identification when the device is received.
The Repair Process
How long does a SAMSUNG phone repair take?
The average time for warranty repairs is approximately 5 business days, but this may vary depending on the severity of the damage, the type of fault, or the waiting time for spare parts from the manufacturer. For example, replacing the screen protector on FLIP/FOLD devices is usually done on the spot, typically within about 2 hours. For non-warranty repairs, it's always best to consult in person at the service center, where a specific repair procedure can be arranged.
How do I find out if I'm still eligible for a warranty repair?
The warranty period usually lasts 2 years from the purchase of the device. Whether a defective device meets the warranty conditions set by the manufacturer is always decided by the technician during diagnostics. However, some obvious defects can already be identified by the consultants at the service center, so it's always best to first discuss your issue in person.
Does the device meet the manufacturer's specifications after repair?
As an authorized service center, we are required to ensure that the device has the same technical specifications and functionality after the repair as it did before.
How do you protect my personal data during the repair?
Before the repair, the device is switched into service mode, in which all your data is hidden. If it cannot be put into this mode, the data will need to be deleted, at least for the purposes of the final testing of the device. For help enabling service mode, it's best to visit our center in person, where staff will be happy to help with the switch and guide you through the whole process.
Can I cancel or change my order? How?
Yes, this can be done by phone or email to our info line.
How much does it cost to replace the screen protector on a SAMSUNG phone?
The current price for replacing the inner screen protector on any Flip/Fold device is CZK 990, including VAT, at all our service centers. The cost of applying or replacing a screen protector on any mobile phone depends on the type selected: Original for CZK 559, Matte for CZK 699, Privacy for CZK 699, or FusionPro for CZK 999.