Please send devices only unlocked, in service mode, or reset to factory settings (without user data, in accordance with GDPR policy).
The service center is not responsible for lost data, and data will be erased during every service intervention for proper testing purposes!
How to send the device in for repair
We'll advise you on how to safely pack your mobile phone, tablet, or device, and what to do to ensure we can take proper care of its repair.
1.
2.
Pack the device properly to prevent mechanical damage – see the instructions here: https://e-balik.cz/rady-pro-baleni
3.
Include a cover letter (description of the issue + contact details, including email).
4.
Include proof of purchase or a confirmed warranty card (a copy is sufficient).
5.
If the customer is interested in courier pickup, please contact the info line at +420608883081 or send a request to info@bpsmobil.cz
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Or send it to BPS Mobil s.r.o., Přerovská 54a, 77900 Olomouc
7.
By sending the device to the service center, the customer agrees to the terms and conditions, complaint policy, and service terms.
